Refund policy
Refund and Return Policy
Valor & Virtue sincerely thanks you for your purchase. Our mission is to always provide quality products and apparel that promotes God’s Kingdom, while you reflect his image in style!
However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.
Eligibility for Refunds and Exchanges
All returns must be postmarked within thirty (30) days of the purchase date. Requirements are listed here:
- Your item must be unused and in the same condition that you received it
- The item must be in the original packaging with all original tags/labels attached
- To complete your return, we require a receipt or proof of purchase
- Only regularly priced items may be refunded
- If the item in question was marked as a gift when purchased and shipped directly to you, a store credit for the purchase amount will be issued to you.
*At day 30, the refund request will no longer be optional.
RETURN PROCESS
To return an item, please email customer service at valor-virtue.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging along with Online return form, then mail your return to the following applicable address:
For orders that originate within the U.S. & Mexico:
Attn: Returns
RMA #
11201 Ed Brown Rd
Charlotte, North Carolina 28273
Canada:
Attn: Returns
RMA #
Unit 3
3500 Laird Rd
Mississauga, ON L5L 5Y4 Canada
Latvia:
Attn: Returns
RMA #
Plienciema 5,
Marupe, Marupes novads LV-2167, Latvia
Spain:
Attn: Returns
RMA #
Travessia Prat de la Riba
91-95 08849
Sant Climent de Llobregat, Barcelona,Spain
United Kingdom:
Attn: Returns
RMA #
Antar 2 Headway Road
Wolverhampton, West Midlands WV10 6PZ
Australia:
(Apparel orders)
Attn: Returns
RMA #
40 Tanimbla Street
Kedron, Queensland 4031, Australia
(Phone Case orders)
Attn: Returns
RMA #
6 Axis Crescent
Dandenong South VIC 3175, Australia
(Non-apparel orders)
Attn: Returns
RMA #
338 Albert St
Brunswick VIC 3056, Australia
Japan:
Attn: Returns
RMA #
Komiyaji 817-3
Shinwamachi, Amakusa, Kumamoto prefecture
863-0101 Japan
Brazil:
Attn: Returns
RMA #
Rodovia Santos Dumont, 4791 (Antigo KM
3,5), Armazem 111, Galpao 02,
Empreendimento Caxias Park. Parque
Paulista. CEP 25251-460. Duque de
Caxias-RJ, Brasil
You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 5 -10 business days from the item purchase date to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned:
- Clearance and final sale items
-
Undergarments
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
LOST ITEMS
- For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. After confirmations, all costs for reprinting and shipping a replacement order will be covered at no cost to you.
QUESTIONS?
If you have any questions not addressed in our return or refund policy, please contact us at:
Sincerely,
Valor & Virtue