Return and Refund Policy

Refund and Return Policy 

Valor & Virtue sincerely thanks you for your purchase. Our mission is to always provide quality products and apparel that promotes God’s Kingdom, while you reflect his image in style! 

 

However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.

 

Eligibility for Refunds and Exchanges

All returns must be postmarked within thirty (30) days of the purchase date. Requirements are listed here:

 

• Your item must be unused and in the same condition that you received it
• The item must be in the original packaging with all original tags/labels attached
• To complete your return, we require a receipt or proof of purchase
• Only regularly priced items may be refunded
• If the item in question was marked as a gift when purchased and shipped directly to you, a store credit for the purchase amount will be issued to you.

 

*At day 30, the refund request will no longer be optional.  

 

RETURN PROCESS

To return an item, please email customer service at valor-virtue.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging along with Online return form, then mail your return to the following applicable address:

 

For orders that originate within the U.S. & Mexico:

 

Attn: Returns

RMA #

11201 Ed Brown Rd

Charlotte, North Carolina 28273

 

Canada:

 

Attn: Returns

RMA #

Unit 3

3500 Laird Rd

Mississauga, ON L5L 5Y4 Canada

 

Latvia:

 

Attn: Returns

RMA #

Plienciema 5,

Marupe, Marupes novads LV-2167, Latvia

 

Spain:           

 

Attn: Returns

RMA #

Travessia Prat de la Riba

91-95 08849

Sant Climent de Llobregat, Barcelona,Spain

 

United Kingdom:

 

Attn: Returns

RMA #

Antar 2 Headway Road

Wolverhampton, West Midlands WV10 6PZ

 

Australia:

 

(Apparel orders)

Attn: Returns

RMA #

40 Tanimbla Street

Kedron, Queensland 4031, Australia

 

(Phone Case orders) 

Attn: Returns

RMA #

6 Axis Crescent

Dandenong South VIC 3175, Australia

 

(Non-apparel orders)

Attn: Returns

RMA #

338 Albert St

Brunswick VIC 3056, Australia

 

Japan:

Attn: Returns

RMA #

Komiyaji 817-3

Shinwamachi, Amakusa, Kumamoto prefecture

863-0101 Japan

 

Brazil:

Attn: Returns

RMA #

Rodovia Santos Dumont, 4791 (Antigo KM 

3,5), Armazem 111, Galpao 02,

Empreendimento Caxias Park. Parque

Paulista. CEP 25251-460. Duque de 

Caxias-RJ, Brasil

 

You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 5 -10 business days from the item purchase date to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned:

• Clearance and final sale items
• Undergarments
  
  

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

LOST ITEMS 

• For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. After confirmations, all costs for reprinting and shipping a replacement order will be covered at no cost to you.
• If tracking information states that an order was delivered, we will not take responsibility for providing a replacement order.

 

QUESTIONS?

If you have any questions not addressed in our return or refund policy, please contact us at:

www.valor-virtue.com

Sincerely,

Valor & Virtue